Service Delivery Associate – Service Management, ITIL, ITSM, KPIs, User Experience, User Adoption, Financial Services – London – Paying up to £70,000 An International Financial Institution business based in London, are looking for a Service Management professional to join their IT infrastructure and operations team.You will be responsible for the overall delivery, management, and development of a number of their IT & Infrastructure services. This includes supporting the delivery of their defined business services, using a variety of best practices based on ITIL and ISO.You will be tasked with leading the growth, implementation, and continuous improvement for their IT Service Management (ITSM) processes and determining, assessing, and reporting on Key Performance Indicators (KPIs) related to these services, processes, operations, and delivery.Key requirements:Multiple years of experience as a Service Management professional with experience in at least one of the following (User Adoption, User experience, Customer/ User Charter, or End User Champion)Previous experience leading a team or as a team leadITIL qualifiedStrong stakeholder management across internal, external and 3rd partiesThis is a great opportunity for someone looking for the next step in their service management career, who is keen to expand their skills in an ever-challenging book of work.21 Cornwallis Elt is an Employment Agency & Employment Business and has been listed 3 times in The Sunday Times Virgin Fast Track 100 of the UK`s fastest growing private companies, as well as in the Recruitment International Top 250, Top 50 in IT and the Recruiter Fast 50 & Hot 100 reports.