Enterprise Service Lead- Salesforce

Job title : Enterprise Service Lead- Salesforce
Location : Ruislip, Greater London, England
Job type : Permanent
Salary : £60000 - £65000 per annum
Sector : Digital & Media
Reference : BH-17437-17437
Enterprise Service Lead -Sales and Support

Our client is a leading software solution provider, their product is used globally by 100’s of broadcast and advertising companies. They are looking for an Enterprise Service Lead. They require a certified Salesforce Administrator with experience with both Salesforce Sales and Salesforce Service cloud, having an equal level of experience with both products is very important as these products are the primary tools used by our client.
My client has recently been through a transformation programme to standardise their key applications and some of the new application suite includes Salesforce, NetSuite, OpenAir, Jira, BambooHR, Concur, Dell Boomi, Office365 and others.
The Enterprise Service Lead – Sales & Support will be part of a small team overseeing the ongoing maintenance and continuous improvement of these strategic business systems across the company. This Lead will be responsible for the following applications and needs in-depth, hands-on, multi-year experience working with:
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Salesforce Community
  • Salesforce CPQ (not yet implemented)
  • Quip
  • DocuSign
The Lead is responsible for:
  • application maintenance and general system administration
  • application architecture and overall integrity, particularly related to any integrations
  • user management and support
  • data quality monitoring
  • workflow and configuration maintenance
  • managing application upgrades
  • processing change requests and supporting continuous improvement
Service leads should be able to perform basic user and permissions management, field and page layout management, build validation rules and workflows, create and edit process builders and have a working knowledge of Apex code. The Service Lead needs to be able to manage Change Control and work with our Managed Service partner on larger or more complex changes.
You will also have:
  • Salesforce Certified Administrator
  • A minimum of 4 years’ experience as a Salesforce Administrator
  • Experience in Salesforce Classic and Lightning
  • Experience building and maintaining Sales Cloud and Service Cloud, and ideally CPQ
  • Good Change and Incident Management skills, logical and analytical approach to problem analysis and proven problem-solving skills
  • Strong stakeholder management skills and a politely-assertive personality
  • Experience working with globally dispersed teams


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