£550 (Inside IR35)
A fast-growing development financial institution focused on investing in challenging markets in Africa and Asia are looking for an Interim Service Delivery Manager.
We are keen to speak to someone with proven experience in ITIL and a minimum of five years’ service management experience working within Financial Services.
We are looking for someone with a strong work ethic and leadership qualities that support the personal development of team members, processes required to support services, and technology to assist the organisation in their daily business.
Reporting to the head of IT production, the service management and onsite desktop support lead oversees desktop onsite support and ITIL processes for the business. In addition, the role will include day to day management of third parties that provide support services to the business including the MSP.
To be successful in this role you will need;
- ITIL practitioner level expertise, experience in designing and implementing ITIL processes
- Fundamentals of Price2
- Engagement and management of 3rd party service providers
- Experience managing ITSM tools
- Line management
- Process development
- Customer satisfaction management.
Cornwallis Elt is an Employment Agency & Employment Business and has been listed 3 times in The Sunday Times Virgin Fast Track 100 of the UK`s fastest growing private companies, as well as in the Recruitment International Top 250, Top 50 in IT and the Recruiter Fast 50 & Hot 100 reports.