Senior Systems EngineerLondon - £70,000 A Lloyd’s market insurer is looking for a Systems Engineer to join their London office, you will be responsible for the design and build of a centralized device and end-point management system, providing day-to-day end user support for all of our offices. This includes (but is not limited to) support of hardware, line of business applications, network health, and business continuity. Their main goal is to provide best-in-class customer service to their clients through automation of services. You will identify support issue patterns and provide well designed solutions to automate the resolution of the issues. What you will doImplement centralized management of devices and end point management using Microsoft Intune Design/Build patching of all kit using PowerShell scripts Design/Build compliance of all end user devices and datacenter/cloud devices using best in class tools such as Azure Security center, Azure Sentinel Design/Build/Improve IT security posture with best in class tools and automation where possible Design/Build the onboarding/offboarding of employees with significant automation and security Proactively own 1st/2nd line incidents, problems or issues within the scope of the Global Service whilst adhering to SLA's where relevantAdhere to the Change, Incident and Problem Management processes in relation to the scope of the Service lineUnderstanding of operational automation and optimization using scripting (preferable PowerShell)Serve as the first point of contact for end user support via the IT help desk, collaboratively escalating issues to IT team members, as appropriateDiagnose and resolve technical issues, guiding users through to resolutionFollow internal processes including preparing and completing IT check-lists, reporting faults, maintaining logs on IT devices and ensuring the appropriate documentation for equipment and users is maintainedSet up new users in our technology systems, and configure laptops, desktops and mobilesUsing scripting to support and enhance current processes through automation such as monitoring, user onboarding and application provisioning.Support internal desk moves, ensuring computers and telephones are set up.Handle software installations to laptops and desktops both local and remote.Ensure security and upgrades, including antivirus, are applied and maintained on user devicesSupport network patching and upgrades.Focus on customer service - We are passionate about going above and beyond to provide our customers with excellent service. We expect you to be of the same mindset. Flexibility to work evenings, nights, and weekends - on occasion, we do require work outside of our standard business hours to accommodate client needs. Create a collaborative, team work oriented environment across IT and Business teamsProvide transparency of IT support issues to other senior managers and business leadersTake us to the next level by constantly aspiring to grow your skills professionally and make us the best organization in the industryWhat you require for the role Working knowledge of Intune and Windows AutopilotExperience of scripting PowerShell (Azure ARM, Terraform, JSON desirable)Infrastructure support automation and configuration managementExperience of working with Windows and Azure Active Directory including Group policy, DNSGood level of technical and logical thinking abilityExperience in working in a hybrid/ cut over environmentAdministration of O365 including entire stack e.g. SharePoint, EXO, Teams, etcAbility to thrive in a high-performing collaborative open-plan environment and working remotelyExperience of working with highly available infrastructureTCP/IP networking stack, switches, routers and firewallsPeripheral devices, including network printers, scanners, etc. Anti-Virus and malware protection solutions Support of Windows 10 environmentSupport of Windows Server 2008/2012/2016 environmentCloud computing infrastructure, preferable AzureExperience using Azure Dev/Ops in an Agile delivery approachExperience using Jira Service DeskGood written and verbal communications skills, including the ability to interact with colleagues at all levelsAbility to assume responsibility and ownership for work performed Cisco Meraki device management and configuration and alerts is desirableExposure to Linux environmentsCornwallis Elt is an Employment Agency & Employment Business and has been listed 3 times in The Sunday Times Virgin Fast Track 100 of the UK`s fastest growing private companies, as well as in the Recruitment International Top 250, Top 50 in IT and the Recruiter Fast 50 & Hot 100 reports.