IT Support - Osterley - Media & Broadcasting
Job title : | IT Support - Osterley - Media & Broadcasting |
Location : | |
Job type : | Permanent |
Salary : | £30000 - £35000 per annum |
Sector : | Digital & Media |
Reference : | BH-18548-1 |
A leading media and broadcasting company based in Osterley are looking for an IT support candidate, more specifically a ‘Platform Controller’. You will be responsible for providing support of their products and content, troubleshooting related issues and essentially escalating the issue so they don’t reach the customer.
Key responsibilities:
-Ensuring timely detection of faults and resolving these to ensure first class service for customers
-Manage communications and ensure stakeholders are informed of relevant issues and network related problems
-Prevention of platform incidents
-Working to support continual change and offering support on ways to improve processes and efficiency
Key Skills:
-Excellent communication skills
-Strong troubleshooting skills
-Ability to solve technical issues, being the go-to person
-Strong reporting and logging skills
-Incident/Ticket management
-Any experience with Active Directory and Sharepoint would be beneficial but is not a requirement
Cornwallis Elt is an Employment Agency & Employment Business and has been listed 3 times in The Sunday Times Virgin Fast Track 100 of the UK`s fastest growing private companies, as well as in the Recruitment International Top 250, Top 50 in IT and the Recruiter Fast 50 & Hot 100 reports.