IT Support - Osterley - Media & Broadcasting

Job title : IT Support - Osterley - Media & Broadcasting
Location :
Job type : Permanent
Salary : £30000 - £35000 per annum
Sector : Digital & Media
Reference : BH-18548-1
1st line IT Support – Media/Broadcasting – Osterley  - £30,000 - £35,000
A leading media and broadcasting company based in Osterley are looking for an IT support candidate, more specifically a ‘Platform Controller’. You will be responsible for providing support of their products and content, troubleshooting related issues and essentially escalating the issue so they don’t reach the customer.

Key responsibilities:

-Ensuring timely detection of faults and resolving these to ensure first class service for customers
-Manage communications and ensure stakeholders are informed of relevant issues and network related problems
-Prevention of platform incidents
-Working to support continual change and offering support on ways to improve processes and efficiency

Key Skills:

-Excellent communication skills
-Strong troubleshooting skills
-Ability to solve technical issues, being the go-to person
-Strong reporting and logging skills
-Incident/Ticket management
-Any experience with Active Directory and Sharepoint would be beneficial but is not a requirement

Cornwallis Elt is an Employment Agency & Employment Business and has been listed 3 times in The Sunday Times Virgin Fast Track 100 of the UK`s fastest growing private companies, as well as in the Recruitment International Top 250, Top 50 in IT and the Recruiter Fast 50 & Hot 100 reports.