Platform IT Support - Osterley - Media & Broadcasting

Job title : Platform IT Support - Osterley - Media & Broadcasting
Location :
Job type : Permanent
Salary : £30000 - £35000 per annum
Sector : Digital & Media
Reference : BH-18548-2
Platform IT Support – Media/Broadcasting – Osterley  - £30,000 - £35,000
A leading media and broadcasting company based in Osterley are looking for an IT support candidate, more specifically a ‘Platform Controller’. You will be responsible for providing support of their products and content, troubleshooting related issues and essentially escalating the issue so they don’t reach the customer.

They are looking for someone who has worked in a Broadcasting/Media environment, who is familiar with Content/Platforms.

Key responsibilities:

-Ensuring timely detection of faults and resolving these to ensure first class service for customers
-Manage communications and ensure stakeholders are informed of relevant issues and network related problems
-Prevention of platform incidents
-Working to support continual change and offering support on ways to improve processes and efficiency

Key Skills:

-Excellent communication skills
-Strong troubleshooting skills
-Ability to solve technical issues, being the go-to person
-Strong reporting and logging skills
-Incident/Ticket management

Cornwallis Elt is an Employment Agency & Employment Business and has been listed 3 times in The Sunday Times Virgin Fast Track 100 of the UK`s fastest growing private companies, as well as in the Recruitment International Top 250, Top 50 in IT and the Recruiter Fast 50 & Hot 100 reports.