Business Analyst (RBA) – Process Translation & Training Design Support – Contract, London, £500 p/d Outside IR35
My client, a global media agency, is seeking a Business Analyst to support a large-scale transformation programme, focused on translating technical process documentation into clear, business-friendly process flows. This is a key role in enabling effective stakeholder training, cross-functional clarity, and successful adoption of new operational processes across the organisation.
Working closely with transformation leads, functional stakeholders, and technical teams, you will bridge the gap between systems-level documentation and real-world business activity—bringing clarity, structure, and usability to complex workflows.
Key Responsibilities
• Rapidly review and absorb technical documentation including process maps, ADO boards, and system flows
• Conduct interviews and workshops with business stakeholders to uncover real-life, on-the-ground process detail
• Translate technical workflows into clear, role-specific process maps using business language
• Deliver high-quality Visio-based process outputs suitable for use in user guides and training materials
• Collaborate with the Head of Transformation to identify gaps in training documentation and process coverage
• Lead efforts to fill in process unknowns and ensure training readiness across functions
Key Skills & Experience
• Proven track record in translating complex technical documentation into practical, business-useable content
• Strong stakeholder engagement skills with the ability to extract critical process knowledge from functional teams
• Expertise in Visio, Confluence, PowerPoint, and Word for process mapping and documentation
