Demonstrated expertise in modernizing traditional IT support teams by utilizing the Microsoft cloud ecosystem to create automated, self-service solutions
Experience with tools such as Azure Automate, Intune Autopilot, and Azure Security Center is highly desirable
Successful track record of leading and managing a global remote IT desktop support team
Proven ability to design, develop, and enforce support processes and operational standards
Competent in PowerShell scripting to automate routine tasks
Hands-on experience supporting desktop environments, particularly Microsoft Windows operating systems
Familiarity with Virtual Desktop Infrastructure (VDI) technologies and platforms
Strong verbal and written communication skills
Customer-focused mindset with demonstrated collaboration skills working effectively with peers, management, vendors, both onsite and remotely
Experience in developing and managing budgets related to IT support functions
