An International Financial Institution business based in London, are looking for a Service Management professional to join their IT infrastructure and operations team.
You will be responsible for the overall delivery, management, and development of a number of their IT & Infrastructure services. This includes supporting the delivery of their defined business services, using a variety of best practices based on ITIL and ISO.
You will be tasked with leading the growth, implementation, and continuous improvement for their IT Service Management (ITSM) processes and determining, assessing, and reporting on Key Performance Indicators (KPIs) related to these services, processes, operations, and delivery.
- Multiple years of experience as a Service Management professional
- Proven experience in User Adoption, User experience, Customer/ User Charter, or End User Champion
- Previous experience leading a team or as a team lead
- ITIL qualified
- Strong stakeholder management across internal, external and 3rd parties
Cornwallis Elt is an Employment Agency & Employment Business and has been listed 3 times in The Sunday Times Virgin Fast Track 100 of the UK`s fastest growing private companies, as well as in the Recruitment International Top 250, Top 50 in IT and the Recruiter Fast 50 & Hot 100 reports.