Support Analyst

Job title : Support Analyst
Location : City of London
Job type : Permanent
Salary : £45k - 50k per year
Sector : Buy Side
Reference : 21332JSR

Helpdesk Support Analyst – Investment Management – Permanent

My client are a leading UK-based investment management firm, seeking a Helpdesk Support Analyst to join their London office on a permanent basis. This is a great opportunity to play a key role in providing IT support to their two offices and contribute to the implementation of IT projects within a fast-paced, professional environment.

Key responsibilities of the Helpdesk Support Analyst: 

  • Provide 1st and 2nd line technical support to staff across the two UK offices, addressing IT issues promptly and professionally.
  • Accurately log all support requests and faults in the IT ticketing system, ensuring timely updates and resolutions.
  • Oversee third party works at datacentres and carry out maintenance and hardware installations where necessary.
  • Ensure that critical, morning and weekly checks are completed to the required standard and that any urgent issues/faults are escalated to SysOps to investigate
  • Manage IT onboarding and offboarding processes for new joiners, movers, and leavers.

Key experience required by the Helpdesk Support Analyst:

  • Advanced knowledge of IT systems, applications, and processes of a Windows environment.
  • Strong communication skills with the ability to explain technical concepts to non-technical staff in a clear and friendly manner.
  • A proactive and collaborative approach to problem-solving and team support.